Back-Office Operations
Order Management
Order receipt and import integrations, order verifications (product availability, shipping addresses, payment status, etc.), Inventory allocation, portal management (Burlington, Macy’s, Walmart, TJ Maxx, Marshalls, Amazon, Shopify, etc)
Operations & Logistics Administration
Vendor Management (carriers, packing suppliers), Inbound and outbound shipment tracking (documenting delivery receipts, container arrival dates, proof of delivery), order processing and system entry, carrier rate analysis and optimization
Accounts Payables/Receivable
Customer invoices, collections, customer billing, credit payments, posting of deposits
Data & Inventory Management
Integration support (Shopify, Amazon, etc.), Inventory reconciliation, stock level reporting, data entry for SKU setup and updates, barcode/label management, cycle count record keeping, Warehouse management system (WMS) data updates
Customer Support
Order investigation support (delays, damages, etc), Returns/RMA processing, Service Level reporting (for client accounts), Client portal/data updates, Inventory reports for clients